Please email us with the following information so we can assist you quickly:

• Proof of purchase (order number, confirmation email, or a photo of the product with our brand logo clearly visible)
• Place of purchase (e.g., handscraft.com, Amazon, retail store, etc.)
• Model number of your kit
• Part number (if available)
• Issue
• Your full name
• Shipping address
• Email address

Please note that we only ship to the US. We can only process once we verify that the item is an authentic Hands Craft product. A $5 shipping fee may apply, depending on the request.

Please email us with the following information so we can assist you quickly:

• Proof of purchase (order number, confirmation email, or a photo of the product with our brand logo clearly visible)
• Place of purchase (e.g., handscraft.com, Amazon, retail store, etc.)
• Model number of your kit

If the issue is related to transparency, please note that the dust cover has protective films attached on both sides. Make sure to remove the protective films first to see if that resolves the problem.

If the issue persists even after removing the protective films from the dust cover, please describe the damage in detail or attach a photo, and send it along with the information below using our inquiry template so we can assist you further.

The PVC sheet should be included inside the pouch. Please double-check the contents carefully, as it may be tucked inside or attached to another part. If you still can’t find it, please email us using the inquiry template so we can assist you further.

Step 1.

• Locate the on/off switch on the battery box and make sure it is turned ON.
• If it’s set to OFF, please switch it to ON.

Step 2.

Find the light control button on your miniature kit. The type of button varies by model:

1. A regular on/off switch — usually found on the side of the item
   
2. A power button icon — also typically located on the side
   
3. A touch switch — usually located on the top side or top front decorative edge of the miniature
   
   If the light still does not work after following these steps, please email us using the inquiry template so we can assist you further.

These kits are made of plywood. You can use paint or markers to decorate the pieces as you like.
We recommend testing your marker or paint on a small corner first to ensure the desired color and finish.

The tracking number you receive is automatically generated by Shopify. During our shipping process, the tracking number may sometimes be changed by our shipping team. When this happens, the new tracking information needs to be updated manually in the system.

If there is a high volume of shipments, this update may take a little longer than usual. Please note that your order has not been canceled.

Once the update is complete, the new tracking number will display correctly on your order page. If your tracking information has not been updated after 24 hours, please contact us by email for assistance. We always do our best to update tracking information as quickly as possible to prevent this issue from occurring.

If there is a shipping delay or if your order was not fully shipped, it may be due to an out-of-stock item in your order. In such cases, our Customer Support Team will send you an email asking whether you’d like to:

1. Ship the available items first and exclude the out-of-stock item, or
2. Replace the out-of-stock item with another product.

If we do not receive a response within a certain period, the order will be shipped without the out-of-stock item, and a refund will be issued for that product.

The following models do not include glue — MIN105, MIN106, MIN201, MIN202, MIN203, MIN501, MIN502, and MIN503.

For best results, we recommend using 3-In-1 Advanced Craft Glue.

It typically takes 3–5 business days for the amount to reflect in your bank account, depending on your bank’s processing time.

If you are interested in a wholesale partnership with us, please note the following:

• We currently manage wholesale partnerships exclusively through Faire.
• According to Faire’s official policy, retailers are not permitted to resell Faire products on third-party marketplaces such as Amazon, eBay, Etsy, TikTok, or Poshmark.
• Faire only supports retailers who sell through their own online store or physical retail location.
  
  You can review the full policy here:
  Faire Help Center for Retailers
  If your business operates through its own website or retail store, you are welcome to connect with us via our Faire page