Need Help? Call (800) 678-6864 or Email shop@handscraft.com for Customer Support.

Free Standard Shipping (3-5 Business Days) With Orders +$35 In The Lower 48 States.

Wholesale

Get $100 Off your first order

Hands Craft X Faire

*We no longer accept wholesalers who resell on 3rd party e-platforms such as Amazon, Etsy, Target, Walmart, etc.

We love working with retail stores! We offer prompt service and excellent support to our store customers. With fast processing times, we warehouse and ship out of Los Angeles and provide freight terms to our valued customers. Standard wholesale orders are shipped within 1 to 3 business days.

Why choose us? We are efficient to work with, provide prompt support, and your customers will love our products. We value building long-term business relationships with our partners because we succeed when our customers do!

Order through Faire.com

We have partnered with Faire to offer wholesale ordering online. To place your wholesale order online, please visit

https://handscraft.faire.com.

Never Bought with Faire?

Sign up with Faire.com, and you'll receive all the benefits below, plus access to 85,000 brands to partner up with, an easy wholesale ordering process, and an intuitive platform with helpful customer service. We love to sell on Faire, and all of our buyers trust and love to use Faire to provide a seamless buying experience that gives our customers peace of mind.

SIGN UP AND SHOP NOW

Free Returns

Faire.com offers Free Returns for 60 days on your first order, so you can shop in confidence.

$100 Off and 1 Year of Free Shipping

When you sign up with Faire using the link, you'll receive $100 off your first order and 1-year free shipping when you purchase from Hands Craft!

Net 60 Terms

For eligible buyers, Faire will automatically provide Net 60 Terms.

Buy first, pay later; it's that easy!

Leave Us A Message

Support After Purchase

We provide free replacements for missing/broken parts and instructions during shipments or the build process.

Our mission is to ensure you fully enjoy our products by making your experience as seamless as possible!

Fast & Free Shipping

Free and fully trackable standard delivery service (3-5 Business Days) on all orders over $35 to the Lower 48 States.

Shop now

Cancellations and Returns

You have 30 days from the date of shipment to return your purchase unopened, unused, and in the original packaging.

Cancellations will be accepted as long as the order has not been fulfilled and shipped out.

Frequently Asked Questions

Cancellations, Returns, and Exchanges (Online Purchases)

Can I cancel my order? Will I receive a refund?

You have 30 days from the date of your purchase to cancel. If your order has yet to be shipped out, we can cancel your order and provide you with a refund. Please get in touch with support and have your order number ready.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Can I return or exchange my purchase?

You can return your item or exchange it for another item if the plastic wrapping has not opened. If you have missing/broken pieces, please get in touch with customer support so we can replace them free of charge.

Refunds will be processed once we receive your return at our fulfillment center.

Unless you are returning a damaged or defective item, the customer is responsible for the costs of shipping returns and will not be reimbursed with the refund.

Sale Items are final and cannot be returned.

I received it as a gift but would like to return/exchange it.

Please request order information from the giftor. If you have information about the giftor (name/address) or your information matches the delivery name and address, we can look up your information.

Where do I send returns?

Please send returns to:

Hands Craft US, Inc.
5151 Heliotrope Ave.
Vernon, CA 90058

Shipping

My order was damaged/defective on arrival.

We ensure that every product that is sent out is without damages, but we understand it can be damaged in transit. Please request a replacement by contacting support with PROOF OF DAMAGE within 48 HOURS of receiving your damaged shipment.

We only provide exchanges for items that are defective or damaged. Please provide proof of damage when contacting support.

Where do these kits ship from? How long will it take?

We are located, and they will ship from sunny Los Angeles, CA. Every order will be shipped out 1-3 business days after the date of purchase. Standard shipping can take up to 3-5 business days.

Can I pay more and upgrade the shipping so it arrives on time?

There are different paid options through USPS, UPS, and FedEx that you can upgrade to.

Do you ship internationally?

We do; for now, the only country we ship internationally is Canada. The customer is responsible for all duties and custom taxes.

Do you ship to PO Boxes, US Territories, or APO/FPO/DPO Addresses?

Yes, we ship to all of the above!

Can I change the shipping destination?

We can change the shipping destination if the order has not shipped out. Please let us know as soon as possible to ensure we can change the destination before it is shipped out.

Do you guys do gift requests?

Yes, we include gift notes! Please let us know in the "Special Instructions" and leave your message!

Can you ship the order on a specific date so it arrives on a particular day?

Yes, please let us know in the "Special Instructions" section.

Package Did Not Arrive

I haven't received my order.

Sometimes, shipping services will send out confirmation of the package's arrival before it actually arrives. Please give it up to 24 hours to see if the package arrives.

If you still haven't received it, please double-check the details of the address you provided. If the address is correct, please check with your neighbors if they mistakenly received your package or if they saw if it was delivered.

If you are still unable to find your package, please contact customer support, and we will help you resolve this issue.

Can you send me a replacement?

Unfortunately, if a package goes missing during transit, our shipping partners are liable for losses. Please get in touch with support so we can file a missing package claim on your behalf. Depending on the outcome of the investigation, we can provide you with a replacement free of charge.

Product Support

My kit didn't come with instructions/paper cutouts/parts sheet.

We're sorry for the inconvenience. Please get in touch with support at shop@handscraft.com, and we'll email you the PDF file of the instructions/paper cutouts/parts sheet.

My kit is missing pieces.

If your missing pieces start with the letters J, K, or L (e.g., L12), they are paper cut-out pieces. If you don't have these pieces of papers, please get in touch with support for a replacement.

If your missing parts start with the letters A-F, they are wood pieces, which we can replace free of charge. Please let us know the product name or model number (e.g., DG104), the missing parts and quantity needed (e.g., A12 x 2, D26), your email, and your shipping address to send the parts.

I'm having trouble with a certain step because the instructions are unclear.

We understand certain steps and instructions can be confusing. If you contact support and let us know the product name/model number, the step you're having trouble with, and what part you find confusing, we can guide you on how to correctly proceed to the next step.

There are also plenty of videos on YouTube by various pages such as @marimodiy that go through the build process step-by-step. If you need assistance finding a helpful video, please contact support and we'd be happy to help!

Still Need Help?

Don't hesitate to reach out if you still have questions and need to talk to a real person who can help!

Contact Support

Top